Tomtom updating problems

Consult with your system administrator if attempting to perform the map update using a computer at work.Web browser popup blockers may also interfere with the update process.Last year I tried to update my maps using the discount code they sent me.When it didn't work they told me to buy a new device, as it came with unlimited updates.I am a new ADSL broadband customer and tried updating the maps on my Tom Tom VIA 135.After launching My Drive Connect, the program hangs and after quite a while, the following message appears within the My Drive window: Server Not Found My Drive Connect can't find the server at I did not experience this issue previously with Telstra ADSL.

Their website broadcasts "LIVE Customer Service is not available after 12/31/2016." Simply put, the device is not supported anymore by real people over the phone. After responding to a company email to update my maps, the touch screen failed completely.I did a few searches for a solution on the www and followed a few rabbit holes regarding Windows 10.The Tom Tom site suggested that the ISP may not allow access to the Tom Tom server so I used my phone as a hot spot and, sure enough, a full connection was made.Your computer must have complete access to the Internet.Therefore, you may need to modify firewall and router settings to allow this access.

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